Terms of Service

Effective: 29 October 2025

Who We Are and How to Contact Us

Cabneo is provided by MINDFUL INDUSTRIES PTY LTD (ABN 23 614 341 070) ("we", "us"). Email: support@cabneo.com.

The Service

Cabneo is a cloud platform for cabinet makers and joiners to manage jobs, quotes and scheduling (the "Service").

Your Account

  • Provide accurate information and keep your password secure.
  • Comply with applicable laws when using the Service.
  • You are responsible for activity on your account.

Acceptable Use

  • No unlawful, infringing, defamatory, harassing or harmful content.
  • No security testing, probing, scraping or interference without written consent.
  • No spamming or sending unsolicited messages via the Service.

Customer Data

You own your content and data. You grant us a licence to host, process and transmit your data as needed to provide the Service. You are responsible for obtaining any consents required for personal information you upload.

Third-Party Services

You may enable third-party integrations (e.g., payments, email). Their terms apply to those services. We are not responsible for third-party acts or omissions.

Fees, Taxes and Invoices

Fees are as shown in your selected plan or at checkout. Unless stated otherwise, prices are exclusive of GST and other taxes. If GST applies, we will issue a valid tax invoice and charge the applicable GST.

Billing, Refunds and Cancellation

  • Subscriptions renew automatically unless cancelled in the app before the renewal date.
  • You can cancel at any time; access continues until the end of the paid period.
  • To the extent permitted by law, fees are non-refundable. This does not limit your rights under the Australian Consumer Law (ACL).

ACL notice: Our services come with guarantees that cannot be excluded under the ACL. For major failures, you are entitled to a refund and compensation for any reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the services supplied again or to be reimbursed for the cost of having them supplied again.

Changes to Pricing and Plans

We may change prices or plan features on at least 30 days' notice for the next billing cycle.

Availability and Support

We aim for high availability but do not guarantee uninterrupted Service. Planned maintenance will be scheduled to minimise impact where reasonably possible.

Termination, Suspension and Data Export

  • We may suspend or terminate for material breach, legal risk or non-payment after reasonable notice (immediate where needed to protect the Service).
  • On termination, you may export your data in a reasonable format within 30 days. We will make reasonable efforts to assist with exports requested in that period.
  • Backups may persist for a limited time under our backup rotation schedule and are not used for routine retrieval.

Intellectual Property

We own the Service and related intellectual property. These Terms do not grant rights to our trademarks or software beyond the right to use the Service.

Liability

Nothing in these Terms excludes or limits rights or remedies you have under the ACL. To the maximum extent permitted by law and except for liability that cannot be limited or excluded, our aggregate liability arising out of or related to the Service is limited to the fees paid by you in the 12 months before the event giving rise to the liability or, at our option, resupplying the services or paying the cost of resupply.

Privacy

Your use of the Service is also governed by our Privacy Policy.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of its courts.

Changes to These Terms

We may update these Terms. We will notify you by email or in-app banner at least 30 days before changes take effect for paid plans. Continued use after the effective date constitutes acceptance of the changes.