Privacy Policy

Effective: 29 October 2025

MINDFUL INDUSTRIES PTY LTD (ABN 23 614 341 070) trading as "Cabneo" ("we", "us", "our") respects your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose and protect personal information in connection with our website at https://cabneo.com and the Cabneo application and services (the "Service").

What We Collect

Account and contact: name, email, phone, business name, billing details.
Usage and technical: IP address, device and browser type, pages visited, timestamps, referrers, error logs, and similar diagnostic data (which may be personal information).
Support content: messages and attachments you send to us.
Integrations (optional): information you authorise us to access when you connect third‑party services.

How We Collect

We collect information directly from you (e.g., sign‑up, checkout, support), automatically through the Service (cookies, logs), and from providers you authorise (e.g., payment processors).

Why We Use Personal Information

Provide, operate and secure the Service.
Account management, billing and customer support.
Improve performance, quality and user experience (analytics and troubleshooting).
Prevent fraud, abuse and security incidents.
Meet legal and regulatory obligations.
Direct marketing: send product updates and offers; you can opt out at any time.

Cookies and Analytics

We use essential, performance and analytics cookies. You can control cookies via your browser. Disabling cookies may affect functionality.

Disclosure

We disclose personal information to the following categories of recipients for the purposes above:

Cloud hosting and storage, email delivery, analytics, payments, error monitoring, and customer support tool providers.
Professional advisers (accounting, legal) and government authorities where required by law.

We do not sell personal information.

Overseas Disclosures

Our primary application hosting is provided by Render in its Singapore region. Some service providers may process personal information in other countries (for example, the United States). This includes our error monitoring provider, Honeybadger. We take reasonable steps to ensure overseas recipients handle personal information in accordance with the APPs.

Security

We use commercially reasonable technical and organisational measures to protect personal information. No method is 100% secure; keep your password confidential and use a strong, unique password.

Retention and Deletion

We retain personal information only for as long as necessary for the purposes set out above and to meet legal and accounting requirements. When no longer required, we delete or de‑identify it unless we are legally required to keep it.

Access and Correction

You may request access to, or correction of, the personal information we hold about you by emailing support@cabneo.com.

Marketing Communications (Spam Act)

We send electronic marketing only with consent or as otherwise permitted by the Spam Act 2003 (Cth). You can unsubscribe using the link in our messages or by contacting us.

Notifiable Data Breaches

If an eligible data breach occurs under the Privacy Act, we will assess and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

Complaints

Changes

We may update this policy to reflect changes to our practices or the law. We will post the updated policy with a new effective date.

Contact

Cabneo (MINDFUL INDUSTRIES PTY LTD, ABN 23 614 341 070)
Email: support@cabneo.com